Privacy & Cookies Policy

Voltic d.o.o. ("Voltic", "we", "us", or "our"), with registered address in Milentija Popovica 5V, 11070 Belgrade, Serbia, respects your privacy and is committed to protecting your personal data. This Privacy & Cookies Policy explains how we collect, use, and protect personal data when you visit our website voltic.global (the "Website").

This policy applies only to personal data collected through the Website, such as contact forms, newsletter subscriptions, and website analytics. Processing of personal data within the Voltic Platform (including Voltic Edge, Voltic Cloud, and white-label deployments) is governed separately by contractual agreements between Voltic and its customers, including the applicable Data Processing Agreement (DPA).

The data controller for personal data collected through the Website is:

If you have questions regarding this policy or the processing of your personal data, you may contact us at the email address above.

When you interact with the Website, we may collect the following categories of personal data.

Contact information

Information voluntarily provided through forms or communication with us, including:

• First and last name
• Email address
• Phone number
• Company name

Technical and usage data

Automatically collected information about how you access and use the Website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visit
• Referring URL

Marketing interaction data

Information related to interactions with our website or communications, such as:

• Pages visited
• Form submissions
• Email interaction data

This information may be processed through marketing and CRM tools described in Section 15.

Cookie and tracking data

Information collected through cookies and similar technologies used on the Website. See Sections 12-14 for details.

During normal operation of the Website, certain technical information is automatically processed by our systems and hosting infrastructure. This may include IP addresses, requested URLs, response status codes, and other technical parameters related to the user's device and browser.

This information is used for:

• Maintaining the security and stability of the Website
• Detecting technical issues
• Generating aggregated statistics about Website usage

Website usage logs are retained only for a limited period necessary for operational and security purposes.

You may voluntarily provide personal data by submitting a contact form, requesting information, booking a meeting, or subscribing to updates. This information is used solely for the purposes for which it was provided, including:

• Responding to inquiries
• Communicating about our products or services
• Providing requested information

Providing such data is optional, but failure to provide it may prevent us from responding to your request.

We process personal data collected through the Website on the following legal bases where applicable:

Legitimate interest

To operate, maintain, and improve the Website, respond to inquiries, and manage business communications.

Consent

For sending marketing communications and for the use of non-essential cookies.

Legal obligation

Where processing is required to comply with applicable laws.

You may withdraw consent at any time where processing is based on consent.

Personal data collected through the Website may be used for the following purposes:

• Operating and maintaining the Website
• Responding to contact requests
• Managing communication with potential partners or customers
• Sending marketing communications where consent is provided
• Analyzing website usage and improving user experience
• Ensuring the security of the Website
• Complying with applicable legal obligations

Voltic does not sell personal data. Personal data may be shared with trusted third-party service providers that assist in operating the Website and supporting our business activities, including:

• Cloud hosting providers
• Analytics providers
• CRM and marketing platforms

These providers process personal data only on our behalf and under appropriate contractual safeguards. Data may also be disclosed where required by law or in connection with legal proceedings.

Some of our service providers may process personal data outside the European Economic Area (EEA). Where such transfers occur, Voltic ensures that appropriate safeguards are implemented, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions.

Personal data collected through the Website is retained only as long as necessary for the purposes described in this policy. Typical retention periods include:

• Contact data: up to 3 years after the last interaction
• Marketing data: until consent is withdrawn
• Website logs and analytics data: limited operational retention period

Data may be retained longer where required by law or to protect legal rights.

Where applicable under data protection laws, including the GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Request restriction of processing
• Receive your data in a portable format
• Object to processing based on legitimate interest
• Withdraw consent where processing is based on consent

Requests may be submitted to: contact@voltic.global.

You also have the right to lodge a complaint with your local data protection authority.

Cookies are small text files stored on your device when you visit a website. The Website uses cookies to:

• Ensure proper functioning of the Website
• Analyze website traffic
• Improve user experience
• Measure marketing campaign effectiveness

Users are presented with a cookie consent banner allowing them to accept or reject non-essential cookies.

The Website may use the following categories of cookies:

Essential cookies

Required for the basic operation of the Website.

Analytics cookies

Used to understand how visitors interact with the Website.

Marketing cookies

Used to measure advertising performance and enable relevant marketing.

Non-essential cookies are used only with your consent.

The Website may use analytics tools such as Google Analytics to collect aggregated information about how visitors use the Website. This may include information about pages visited, time spent on pages, and referring websites.

Google Analytics 4 applies IP anonymization by default. Neither Voltic nor Google will use this data to identify individual users.

To manage communications and marketing activities, Voltic may use third-party platforms such as:

HubSpot CRM

Used to manage contact information, track interactions, and respond to inquiries submitted through the Website. HubSpot may also collect information about pages visited on voltic.global and associate this with contact records.

LinkedIn Insight Tag

Used to measure the effectiveness of LinkedIn advertising campaigns and understand visitor engagement. Data collected through the LinkedIn Insight Tag is processed by LinkedIn Ireland Unlimited Company in accordance with LinkedIn's privacy policy.

These services may process limited technical and contact information according to their respective privacy policies.

The Website may contain links to external websites operated by third parties. Voltic is not responsible for the privacy practices of such websites and encourages users to review their privacy policies before submitting personal data.

Voltic may update this Privacy & Cookies Policy from time to time to reflect legal, operational, or technological changes. The most current version will always be available on the Website.

For any questions regarding this policy or the processing of personal data, please contact: